Last Updated: 25 February 2025

Genivo International (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the rights you have under UK GDPR and the Data Protection Act 2018.

This policy applies to all visitors, clients, and users of www.genivointernational.com and anyone who engages with our coaching, communication profiles, workshops, assessments, or programmes.

1. Information We Collect

We collect the following types of information:

1.1 Information you provide directly

When you:

• Book a consultation

• Complete a Life Languages™ Profile

• Register for a course or workshop

• Join our mailing list

• Submit a contact form

• Become a coaching client

You may provide:

• Name

• Email address

• Phone number

• Professional role / organisation

• Communication profile results (if applicable)

• Payment details (processed securely via our provider)

• Coaching notes you choose to share

1.2 Automatically collected information

When you visit our website, Squarespace automatically collects:

• IP address

• Device type

• Pages viewed

• Time spent on site

• Browser information

• Cookies (see Section 7)

We use this to improve our website experience and performance.

2. How We Use Your Information

We only use your data for the purposes you would reasonably expect:

• To deliver coaching and communication profiling services

• To schedule and manage consultations

• To process payments

• To send resources, updates, and insights (if you opt in)

• To improve our website, services, and client experience

• To comply with legal or regulatory obligations

We never sell your data and do not share it with third parties except where necessary to deliver services (e.g., Life Languages International for profile processing, secure payment providers, email systems).

3. How We Store & Protect Your Data

Your information is stored securely using encrypted platforms including:

• Squarespace

• Life Languages International systems (for profile processing)

• Email marketing software

• Coach session notes (stored securely and privately)

Only authorised members of Genivo International have access to your data for legitimate business purposes.

We retain information only for as long as necessary to deliver services or meet legal obligations.

4. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your data (“right to be forgotten”)

• Withdraw consent at any time

• Request a copy of your data in a portable format

• Object to certain types of processing

To exercise any of these rights, email us at:
james@genivointernational.com

We will respond within 30 days as required by law.

5. Sharing Your Information

We only share your data when necessary:

• Life Languages™ Profile Processing
  Your profile responses are securely processed by Life Languages International, the assessment provider.

• Payment Providers (e.g., Stripe, PayPal)
  Used for secure payment handling. We do not store card details.

• Website & Email Platforms
  Squarespace, email marketing tools, scheduling software.

We do not share your information with advertisers or unrelated third parties.

6. International Transfers

Our service providers may store data outside the UK.
Where this happens, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. Cookies

Squarespace uses cookies to:

• Provide core site functionality

• Improve loading speed

• Analyse website traffic

• Enhance user experience

By using the site, you consent to cookies.
You can disable cookies in your browser settings if you prefer.

8. Children’s Privacy

Our services are not directed to individuals under 18 unless explicitly agreed with a parent or guardian.
We do not knowingly collect personal data from children.

9. Links to External Websites

Our site may contain links to external sites (e.g., Life Languages™, YouTube, Vimeo).
We are not responsible for the privacy practices or content of external sites.

10. Updates to This Policy

We may update this policy to reflect operational, legal, or regulatory changes.
The “Last Updated” date will always indicate the latest version.

11. Contact Us

If you have questions about this policy or how we handle your data, please contact:

Genivo International
Email: james@genivointernational.com
Website: www.genivointernational.com

Why do you collect personal information?

To deliver coaching, process Life Languages™ Profiles, respond to enquiries, and improve your client experience. We only collect information that is necessary and relevant.

Do you share my information with anyone?

Only with trusted service providers essential to delivering your coaching or profile, such as:

• Life Languages International

• Payment processors

• Scheduling and email platforms

We never sell or share data with advertisers.

Is my Life Languages™ Profile confidential?

Yes. Your profile results are private and only seen by you and your coach unless you explicitly choose to share them (for example, in couples or team work).

How is my data stored?

Securely.
We use encrypted platforms including Squarespace, Life Languages systems, scheduling tools, and secure cloud storage.
Access is restricted to authorised personnel only.

How long do you keep my information?

Only as long as needed to deliver services or meet legal requirements.
If you want your data removed earlier, you can request deletion at any time.

Can I request my data to be deleted?

Yes.
Email james@genivointernational.com with “Data Deletion Request” and we’ll remove all deletable data within 30 days.

What happens if I unsubscribe from emails?

You will no longer receive updates or resources, but your profile and coaching information remain secure and unaffected.

Do you work with clients outside the UK?

Yes. Some service providers store data internationally.
Where this happens, appropriate GDPR safeguards (such as Standard Contractual Clauses) are in place.

Do you track behaviour on the website?

Only basic analytics collected through Squarespace cookies to improve site performance.
You can disable cookies in your browser settings.

Can I access the information you hold about me?

Yes. You can request:

• A copy of your data

• Corrections

• Deletion

• Restrictions on processing

Email: james@genivointernational.com

Who can I contact about privacy?

Genivo International
Email: james@genivointernational.com
Website: www.genivointernational.com